Terms of service
Terms of Service
Berzzavio
Last Updated: 19 October 2026
1. Overview
Welcome to Berzzavio.
These Terms of Service ("Terms") govern your access to and use of our website, https://berzzavio.store, and the purchase of products offered through our online store.
Throughout these Terms, the expressions "Berzzavio", "we", "us" and "our" refer to the business operating the Berzzavio online store.
The expressions "customer", "you" and "your" refer to individuals accessing our website or purchasing products from us.
By accessing our website or placing an order, you agree to these Terms, subject to your rights under applicable law.
Please read these Terms carefully before using our website.
If you have questions, contact us at:
Email: contact@berzzavio.store
Website: https://berzzavio.store
These Terms do not exclude, restrict or otherwise affect any rights that cannot lawfully be excluded under United Kingdom consumer protection legislation.
2. Business Information
Berzzavio operates an online retail store specialising in men's casual and minimalist fashion, clothing, footwear and accessories.
Our store serves customers in the United Kingdom and any other destinations expressly made available at checkout.
Trading Name: Berzzavio
Website: https://berzzavio.store
Customer Support: contact@berzzavio.store
Business Operator and Registered or Trading Address: To be provided in the store's published business information.
Any legally required registration and VAT details will be provided where applicable.
3. Eligibility and Use of the Website
By using our website, you confirm that you are legally capable of entering into a binding contract or have appropriate permission from a parent or legal guardian.
You agree to use our website only for lawful purposes.
You must not:
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Use the website for fraudulent or unlawful activities.
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Provide deliberately false or misleading purchase information.
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Attempt to gain unauthorised access to our systems.
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Introduce malware, viruses or other harmful software.
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Interfere with the security or operation of the website.
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Infringe the intellectual property rights of Berzzavio or third parties.
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Use automated systems to disrupt or overload our services.
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Impersonate another individual or organisation.
We may take proportionate steps to restrict unlawful or abusive activity, subject to applicable law and existing contractual obligations.
4. Products and Product Information
Berzzavio aims to provide accurate descriptions of all products listed on our website.
Product listings may include:
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Product names and descriptions.
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Materials and composition.
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Available colours.
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Sizes and measurements.
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Product images.
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Care instructions.
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Availability information.
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Pricing and applicable product details.
We make reasonable efforts to ensure product information is accurate and up to date.
However, the appearance of colours may vary depending on screen settings, lighting and device characteristics.
Such variations do not affect your rights where goods fail to correspond with their description or otherwise meet statutory requirements.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
Nothing in these Terms diminishes those requirements.
5. Product Availability
All orders are subject to product availability.
We endeavour to maintain accurate inventory information.
Occasionally, an item may become unavailable after an order has been submitted.
If we cannot fulfil an accepted order, we will notify you without undue delay and provide an appropriate refund for any unavailable goods.
We will not substitute a materially different product without obtaining your agreement.
Product availability and selection may change over time.
6. Prices and Currency
All prices displayed for United Kingdom customers are shown in Pounds Sterling (GBP — £), unless clearly stated otherwise.
Prices will include VAT and other applicable mandatory taxes where required by law.
Before you place an order, we will clearly display the total payable amount, including delivery charges and other unavoidable charges where applicable.
Where charges cannot reasonably be calculated in advance, we will explain how they are calculated.
We reserve the right to change product prices before a purchase contract is formed.
Price changes will not affect orders already accepted, except where a change is expressly permitted by law or agreed with the customer.
Discounts and promotional prices are subject to their clearly disclosed terms.
We do not operate misleading pricing practices or intentionally conceal mandatory charges.
7. Orders and Contract Formation
To place an order, customers must select their desired products, provide the necessary delivery information and complete the checkout process.
Before submitting an order, customers will have an opportunity to review and correct their information.
The checkout process will clearly indicate when placing an order creates an obligation to pay.
After an order is submitted, we will send an acknowledgement to the email address provided.
An automated acknowledgement of receipt does not necessarily mean that a purchase contract has been accepted.
Unless expressly stated otherwise during checkout, a purchase contract is formed when we send an order acceptance or dispatch confirmation.
Where payment has been taken but an order cannot be accepted, we will arrange a refund without undue delay.
We may decline an order for legitimate reasons, including:
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Product unavailability.
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Reasonable suspicion of fraud.
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Incomplete delivery details.
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Inability to process payment.
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Legal restrictions.
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A genuine pricing error that prevents a contract being formed.
We will not cancel an existing binding contract arbitrarily or disregard your statutory rights.
8. Payments
Payment must be completed through one of the payment methods available at checkout.
Available payment methods may vary depending on your location and the services supported by our payment providers.
Payments may be processed by authorised third-party payment service providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
All payments are subject to the applicable payment provider's security and verification procedures.
Berzzavio does not guarantee the availability of any particular payment method.
We will not impose unauthorised payment surcharges or charges prohibited by UK law.
9. Shipping and Delivery
Berzzavio offers delivery options displayed during checkout.
The availability, cost and estimated delivery period for each option will be communicated before you confirm your order.
Where available, shipping options may include standard and express delivery.
Delivery estimates are calculated in working days unless otherwise specified.
Delivery periods may be affected by circumstances beyond our reasonable control, including transportation disruptions and customs procedures.
However, these circumstances do not automatically remove our legal delivery obligations.
Under the Consumer Rights Act 2015, unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is formed.
If goods are not delivered within an applicable agreed or statutory deadline, customers may have rights to require delivery within an additional appropriate period, terminate the contract and obtain a refund.
Where delivery by a particular date is essential and the relevant legal conditions are met, customers may be entitled to terminate without allowing additional time.
Please refer to our Shipping Policy for further details.
10. Delivery Responsibility and Risk
Berzzavio remains responsible for the goods until they come into the physical possession of the customer or a person identified by the customer to receive them, in accordance with applicable law.
Where a customer independently arranges a carrier not offered by Berzzavio, different statutory risk-transfer rules may apply.
If your parcel is lost, damaged in transit or not delivered, please contact:
We will investigate the matter and provide the remedies required by law.
A parcel being marked as delivered by a courier does not automatically extinguish your consumer rights.
11. Returns, Refunds and Exchanges
Customers purchasing goods online generally have a statutory right to cancel a distance sales contract within 14 calendar days after receiving their goods, subject to applicable exceptions.
To exercise this right, you must notify Berzzavio of your intention to cancel within the applicable cancellation period.
Following cancellation, goods must generally be returned within a further 14 calendar days.
Refunds will be processed in accordance with applicable UK consumer legislation.
Where goods must be returned, refunds will generally be made no later than 14 days after we receive the goods or receive evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be issued using the original payment method unless you expressly agree otherwise.
Customers may have additional rights when products are faulty, damaged, incorrectly supplied or not as described.
For full details, please consult our Return & Refund Policy, available through our website.
Nothing in these Terms limits your statutory rights.
12. Faulty Goods and Statutory Guarantees
Under the Consumer Rights Act 2015, products sold to consumers must:
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Be of satisfactory quality.
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Be fit for their intended purpose.
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Match their description.
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Match any sample or model where the relevant statutory conditions apply.
If goods fail to satisfy these requirements, customers may be entitled to statutory remedies.
These can include:
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A short-term right to reject qualifying faulty goods, generally within 30 days.
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Repair or replacement where applicable.
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A price reduction.
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A final right to reject in qualifying circumstances.
Further protections may apply depending on when a fault becomes apparent.
Please contact us if you believe a product does not comply with your statutory rights.
Email: contact@berzzavio.store
13. Promotions and Discount Codes
Berzzavio may occasionally offer promotions, discount codes or special offers.
Any promotion will be subject to clearly disclosed conditions.
These may include eligibility requirements, promotional periods or restrictions on combining offers.
Promotions will not be administered in a misleading or unfair manner.
Unless a promotion expressly provides otherwise, discounts have no cash value and cannot be exchanged for money.
We may withdraw or amend a promotion for legitimate reasons, provided this does not unfairly affect an existing binding contract or applicable consumer rights.
Sale and promotional items remain protected by statutory consumer legislation.
14. Accuracy of Customer Information
Customers must provide information reasonably necessary to process and deliver an order.
This may include:
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Full name.
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Delivery address.
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Email address.
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Contact telephone number, where necessary.
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Accurate payment details.
You are responsible for checking the accuracy of the information you submit.
If you discover an error, please contact us as soon as possible.
Where incorrect information affects delivery, we will assess the circumstances fairly and in accordance with applicable consumer law.
We will not impose charges that are unlawful, disproportionate or contrary to your statutory rights.
15. Intellectual Property
The Berzzavio name, branding, logos, website design, product photography, text and other original materials may be protected by intellectual property laws.
Except where permitted by law or expressly authorised, users must not commercially reproduce, distribute or exploit protected content without permission from the relevant rights holder.
You may access and use the website for normal personal shopping and other lawful purposes.
Nothing in these Terms transfers ownership of Berzzavio's intellectual property to users.
Third-party trademarks and other protected content remain the property of their respective owners.
16. Website Content and Accuracy
We make reasonable efforts to maintain accurate and current website content.
However, occasional technical errors, typographical mistakes or outdated information may occur.
Where we identify a material error affecting a transaction, we will take appropriate steps to correct it and comply with our contractual and statutory obligations.
We may improve product information and website content at any time.
Such changes will not retrospectively remove rights arising under an existing contract.
17. Third-Party Services and Links
Our website may contain links to third-party websites or use services provided by external companies.
These may include:
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Payment processing services.
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Delivery and logistics providers.
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Website hosting services.
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Customer support tools.
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Analytics and technical service providers.
Third parties may operate under their own terms and privacy policies.
We are not responsible for unrelated third-party content or services beyond the responsibilities imposed on us by applicable law.
Where a third party assists us in fulfilling an order, Berzzavio remains responsible for its own contractual and statutory obligations to customers.
18. Privacy and Personal Data
We respect the privacy of our customers and aim to handle personal data lawfully and transparently.
Personal information may be processed for purposes including:
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Processing purchases.
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Completing payments.
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Arranging delivery.
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Providing customer support.
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Preventing fraud.
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Complying with legal obligations.
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Sending marketing communications where legally permitted.
Personal data will be handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Further information about how we collect, use, store and protect personal data will be provided in our Privacy Policy.
Customers may exercise applicable data protection rights by contacting us.
Email: contact@berzzavio.store
19. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality, maintain website security, remember preferences and understand website usage.
Where required by applicable law, we will obtain valid consent before using non-essential cookies or similar technologies.
Further details will be provided through our Cookie Policy and any applicable consent management controls.
20. Customer Reviews and Submitted Content
Customers may be able to submit product reviews, feedback or other content.
Any content submitted must be lawful and must not infringe another person's rights.
We may moderate or remove content where there is a legitimate reason to do so.
We will not knowingly create, commission or publish fake consumer reviews or misleading testimonials.
Where reviews are presented as verified purchases, reasonable verification procedures will be used to support that description.
Any use of customer-submitted content beyond its original intended purpose will be subject to applicable law and the permissions obtained.
21. Prohibited Activities
Users must not engage in activities that compromise the security or lawful operation of the website.
Prohibited activities include:
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Fraudulent transactions.
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Unauthorised access to customer accounts.
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Distribution of malicious software.
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Attempts to compromise payment systems.
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Unlawful collection of personal information.
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Misuse of copyrighted material.
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Deliberate disruption of website operations.
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Activities that violate applicable laws or regulations.
We may take reasonable measures to protect customers, employees, service providers and our systems.
Any such measures will be proportionate and consistent with applicable legal obligations.
22. Website Availability
We aim to keep our website accessible and functional.
Occasionally, access may be interrupted because of maintenance, security updates, technical faults or other operational circumstances.
We do not guarantee uninterrupted access at all times.
Where a disruption affects an existing order or contractual obligation, we will take reasonable steps to address the issue.
Nothing in this section limits any statutory remedy that may be available to a customer.
23. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes or limits liability for:
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Death or personal injury caused by negligence.
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Fraud or fraudulent misrepresentation.
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Breach of statutory consumer rights where liability cannot legally be excluded.
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Any other matter for which liability cannot lawfully be restricted.
Subject to these protections, Berzzavio will not be responsible for losses that are not a reasonably foreseeable consequence of a breach of contract or failure to exercise reasonable care and skill.
We do not exclude responsibility for losses that the law requires us to compensate.
Any limitation of liability will apply only to the extent permitted by applicable law and will be interpreted consistently with the requirement for fair consumer contract terms.
24. Events Beyond Reasonable Control
Berzzavio may experience circumstances beyond its reasonable control that affect its ability to fulfil certain obligations.
Examples may include:
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Severe weather events.
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Natural disasters.
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Major transport disruptions.
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Government restrictions.
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Industrial action.
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Serious infrastructure failures.
Where such events affect an order, we will take reasonable steps to inform affected customers and minimise disruption.
These events do not automatically remove customers' statutory rights, including rights relating to delayed or failed delivery.
25. Suspension or Termination of Website Access
We may suspend or restrict access to our website where reasonably necessary to protect security, prevent unlawful activity or address serious misuse.
Any suspension will be applied fairly and proportionately.
Suspension of website access will not automatically terminate an existing purchase contract or eliminate obligations relating to accepted orders.
Customers remain entitled to exercise their applicable statutory rights.
26. Changes to These Terms
We may update these Terms from time to time to reflect:
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Changes in applicable legislation.
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Improvements to our services.
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Technical or operational developments.
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Changes to our business processes.
Updated Terms will be published on our website with a revised update date.
The Terms applicable to an accepted purchase will generally be those in effect when the relevant contract was formed.
We will not retrospectively impose materially disadvantageous changes on existing contracts without a lawful basis.
27. Complaints and Dispute Resolution
We aim to resolve customer concerns fairly, promptly and professionally.
If you have a complaint concerning a purchase, delivery, refund or other service, please contact:
Please include your order number and a clear explanation of the issue.
We will review your enquiry and work towards an appropriate resolution.
Customers retain the right to seek independent consumer advice, use any applicable alternative dispute resolution process, or pursue legal proceedings where appropriate.
Nothing in these Terms prevents customers from accessing statutory remedies.
28. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable to customers in Scotland, Northern Ireland or another relevant jurisdiction.
Consumers residing in Scotland or Northern Ireland will not lose any mandatory rights or legal protections afforded to them under applicable law.
Nothing in these Terms requires a consumer to bring proceedings exclusively before courts in England and Wales where the law provides another competent jurisdiction.
29. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be ineffective only to the extent required by law.
The remaining provisions will continue to apply where legally possible.
This clause does not permit Berzzavio to enforce unfair contractual provisions or remove statutory consumer protections.
30. Entire Agreement
These Terms, together with the relevant product information, checkout disclosures and applicable policies, form part of the contractual framework governing purchases from Berzzavio.
Where there is an inconsistency between these documents, the applicable contractual terms will be interpreted fairly and in accordance with consumer protection legislation.
Nothing in this section excludes liability for misrepresentation or restricts rights that cannot lawfully be excluded.
31. Applicable United Kingdom Legislation
Berzzavio intends to conduct its online retail activities in accordance with applicable UK laws and regulations, including where relevant:
Consumer Rights Act 2015
Governs consumer contracts, product quality, statutory remedies and unfair contract terms.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Establishes important requirements for distance selling, pre-contract information and cancellation rights.
Digital Markets, Competition and Consumers Act 2024
Contains protections against unfair commercial practices, including misleading commercial conduct.
Electronic Commerce (EC Directive) Regulations 2002
Contains requirements relating to certain online services, electronic contracting and information about service providers, insofar as applicable.
UK General Data Protection Regulation (UK GDPR)
Establishes obligations concerning lawful processing of personal data.
Data Protection Act 2018
Provides additional rules governing personal data protection in the United Kingdom.
Privacy and Electronic Communications (EC Directive) Regulations 2003
Regulates certain electronic communications, direct marketing and cookies.
Consumer Protection Act 1987
Contains provisions relating to product liability and consumer protection.
Equality Act 2010
Provides protections against unlawful discrimination in the provision of goods and services, where applicable.
These references do not constitute an exhaustive list of all legislation that may apply to the business.
Nothing in these Terms overrides any mandatory legal requirement.
32. Contact Information
For questions regarding these Terms of Service, products, orders, payments, deliveries or consumer rights, please contact our customer support team.
Business Name: Berzzavio
Website: https://berzzavio.store
Email: contact@berzzavio.store
Business Address: To be published in the store's legal business information.
We endeavour to provide clear communication and professional customer support.
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