Refund policy

Return & Refund Policy

Berzzavio

Last Updated: 19 October 2026

At Berzzavio, we are committed to providing our customers with high-quality men's fashion and a reliable shopping experience. We understand that occasionally a purchase may not meet your expectations, and we aim to make the returns and refunds process as straightforward, transparent and fair as possible.

This Return & Refund Policy explains your rights and responsibilities when purchasing products from Berzzavio, accessible at https://berzzavio.store.

This policy operates in accordance with applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy limits or excludes your statutory consumer rights.

1. Right to Cancel Your Order

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing goods online generally have the legal right to cancel their order within 14 calendar days without providing a reason.

The cancellation period expires 14 days after the day on which you, or a person nominated by you other than the delivery carrier, receives the goods.

Where multiple items from the same order are delivered separately, the cancellation period generally begins following receipt of the final item.

To exercise your right to cancel, you must notify Berzzavio of your decision before the cancellation period expires.

You can contact us at:

Email: contact@berzzavio.store

Website: https://berzzavio.store

You may use the model cancellation form provided at the end of this policy, although doing so is not mandatory.

2. Returning Your Items

If you exercise your statutory right to cancel, you must return the relevant items without undue delay and no later than 14 calendar days after notifying us of your decision.

We recommend contacting our customer support team before sending a return so that we can provide the appropriate return instructions.

When contacting us, please provide:

Your full name.
Your order number.
The email address used when placing the order.
Details of the product you wish to return.
The reason for the return, if you would like to provide one.

You are not required to provide a reason when exercising your statutory right to cancel.

We recommend using a tracked postal or courier service and retaining proof of postage.

Return Address: Please contact contact@berzzavio.store to obtain the applicable return address and instructions.

3. Condition of Returned Products

Customers are entitled to inspect and try on clothing in the same manner as would reasonably be permitted in a physical retail shop.

When returning products, we recommend that:

Items are returned clean and in their original condition, where reasonably possible.
Original labels and tags remain attached, where possible.
Original packaging is included, where available.
All accessories supplied with the product are returned.

These recommendations do not remove your statutory right to cancel.

However, under the Consumer Contracts Regulations 2013, Berzzavio may make a lawful deduction from your refund where the value of the goods has been diminished through handling beyond what was necessary to establish their nature, characteristics and functioning.

Merely trying on a garment to assess its fit will not ordinarily justify a deduction.

4. Refunds

Once you have exercised your right to cancel, we will process your refund in accordance with applicable UK consumer legislation.

Where goods must be returned, Berzzavio will issue the refund without undue delay and no later than 14 calendar days after:

Receiving the returned goods; or
Receiving satisfactory evidence that you have sent the goods back,

whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.

No additional fee will be charged for receiving your statutory refund.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

5. Original Delivery Charges

If you cancel your entire order under your statutory cancellation rights, Berzzavio will refund the original standard delivery charge, where applicable.

If you selected a more expensive delivery service, such as express delivery, we are only required to refund an amount equivalent to the least expensive standard delivery option offered for your order.

Where standard delivery was provided free of charge, no delivery fee will be included in the refund.

Different arrangements may apply to partial order cancellations, subject to your statutory rights.

6. Return Shipping Costs

Where you return an item because you have changed your mind or exercised your statutory cancellation rights, you will generally be responsible for the direct cost of returning the goods, provided that this cost responsibility was properly disclosed before your purchase.

If a product is faulty, damaged, not as described or otherwise does not comply with your statutory rights, Berzzavio will bear reasonable and necessary return costs where required by law.

We will provide appropriate instructions for returning defective or incorrectly supplied products.

Customers should not return goods to an address that has not been confirmed as suitable for returns.

7. Faulty, Damaged or Incorrect Items

At Berzzavio, we take product quality and order accuracy seriously.

If you receive an item that is faulty, damaged, incorrectly supplied or materially different from its description, please contact:

contact@berzzavio.store

Provide your order number, a description of the issue and, where reasonably available, photographs showing the problem.

Photographs may help us resolve your enquiry more efficiently but are not an absolute condition for exercising statutory rights.

Under the Consumer Rights Act 2015, goods must be:

Of satisfactory quality.
Fit for their intended purpose.
As described.

Where goods do not meet these requirements, you may be entitled to a refund, repair, replacement or other statutory remedy.

We will assess and resolve such cases in accordance with applicable consumer legislation.

8. Your Rights Under the Consumer Rights Act 2015

The Consumer Rights Act 2015 provides important protections when purchasing goods from a business.

Within the first 30 days

If a product fails to meet the statutory requirements, you may generally exercise the short-term right to reject the goods and request a refund, subject to the applicable legal conditions.

After the first 30 days

Where the short-term right to reject has expired, you may generally be entitled to request a repair or replacement.

If a repair or replacement is impossible, unsuccessful, not provided within a reasonable time or causes significant inconvenience, you may be entitled to a price reduction or final right to reject, depending on the circumstances.

Within the first six months

Where a relevant fault becomes apparent within the first six months after delivery, the law generally presumes that the fault existed at delivery unless the trader establishes otherwise or that presumption is incompatible with the nature of the goods or fault.

Longer-term rights

Statutory remedies may remain available beyond six months, depending on the circumstances, the applicable limitation period and the evidence available.

Nothing in this policy replaces, reduces or excludes these protections.

9. Exceptions to Cancellation Rights

Certain products may be exempt from the statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.

Examples relevant to clothing and accessories may include:

Personalised Products

Goods made to your specifications or clearly personalised may be excluded from the statutory change-of-mind cancellation right.

Sealed Hygiene-Sensitive Products

Sealed goods that are not suitable for return due to health protection or hygiene reasons may be excluded from cancellation rights if their seal has been broken after delivery.

This exception only applies where the relevant legal conditions are satisfied.

Other Statutory Exceptions

Other exceptions may apply to particular products or transactions as specified by law.

These exceptions do not remove your rights in relation to faulty, defective or misdescribed goods.

10. Exchanges

If you wish to exchange an item for a different size, colour or style, please contact:

contact@berzzavio.store

We will advise whether a suitable exchange can be arranged.

Exchanges are subject to product availability and any applicable terms agreed with you.

Where an exchange cannot be arranged, you may exercise your applicable cancellation or statutory consumer rights.

11. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Email: contact@berzzavio.store

Please include your order number and cancellation request.

If your order has already entered the dispatch process, we may be unable to stop shipment.

However, this does not affect any applicable statutory right to cancel your distance purchase.

12. Lost or Undelivered Orders

If your order has not arrived within the agreed delivery period, please contact our customer support team.

We will investigate the delivery status and work towards an appropriate resolution.

Under applicable UK consumer law, traders are generally responsible for ensuring goods are delivered to the customer or a person identified by the customer to receive them.

Unless otherwise agreed, goods must generally be delivered without undue delay and within 30 days after the contract is entered into.

Where the trader fails to deliver within the agreed period or any applicable statutory deadline, you may have rights to terminate the contract and obtain a refund under the Consumer Rights Act 2015.

Any such rights will be respected.

13. Refunds for Promotional and Discounted Items

Products purchased during sales, promotions or using discount codes remain subject to applicable statutory consumer rights.

Where a refund is due, the amount refunded will generally reflect the amount actually paid for the returned products, together with any delivery charges legally refundable.

Promotional conditions will not override your statutory right to cancel or your rights regarding faulty or misdescribed goods.

14. Payment Disputes and Chargebacks

If you believe a refund has not been processed correctly, we encourage you to contact our customer service team in the first instance.

We will review your enquiry and seek to resolve legitimate concerns promptly.

Nothing in this section restricts your legal rights to raise a payment dispute, request a chargeback through your payment provider or pursue another available remedy.

15. Consumer Rights and Legal Compliance

Berzzavio respects its obligations under applicable United Kingdom consumer protection laws.

Relevant legislation includes:

Consumer Rights Act 2015.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Consumer Protection from Unfair Trading Regulations 2008, where applicable.
Digital Markets, Competition and Consumers Act 2024, where applicable.

These laws provide protections relating to consumer purchases, contractual fairness, misleading commercial practices and the provision of goods and services.

If any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable law will prevail.

16. Changes to This Policy

Berzzavio may update this Return & Refund Policy from time to time to reflect operational changes, improvements to our services or applicable legal requirements.

The latest version will be published at:

https://berzzavio.store

Any changes will not retrospectively reduce statutory rights or rights already established under an existing contract.