Shipping policy

Shipping Policy

Berzzavio

Last Updated: 19 October 2026

At Berzzavio, we are committed to providing a reliable, transparent and convenient delivery experience for all our customers.

This Shipping Policy explains our available delivery options, estimated shipping times, delivery charges, order tracking procedures and your rights under applicable United Kingdom consumer protection legislation.

By placing an order through https://berzzavio.store, you acknowledge the delivery information provided during checkout.

1. Shipping Destinations

Berzzavio provides shipping services to customers throughout the United Kingdom, subject to delivery availability and any restrictions disclosed during checkout.

Delivery availability is confirmed when you enter your shipping address.

If we are unable to deliver to your location, we will inform you before accepting your order or arrange an appropriate resolution if your order has already been accepted.

2. Shipping Methods and Delivery Times

We offer two delivery options designed to accommodate different customer preferences.

Standard Shipping — FREE

Estimated Delivery Time: 5–12 Working Days

Free delivery for eligible orders.
No standard shipping charge.
Available for qualifying UK delivery addresses.
Delivery estimates are provided during checkout.
Order tracking information will be supplied where available.

Express Shipping — PAID

Estimated Delivery Time: 5–8 Working Days

A faster delivery option.
Shipping charges are calculated and displayed at checkout.
Delivery estimates are provided before the order is confirmed.
Tracking information will be provided where available.

Express shipping charges may vary depending on delivery location, parcel characteristics and the options available at checkout.

Customers can review the full shipping cost before completing their purchase.

3. Working Days

For the purposes of this policy, working days generally refer to Monday to Friday, excluding UK bank holidays.

Saturday, Sunday and applicable public holidays are not normally counted as working days.

Estimated delivery periods are calculated from dispatch unless a different basis is clearly stated during checkout.

Any additional order preparation time and the overall anticipated delivery period will be communicated before purchase.

4. Order Processing

Once an order has been placed, we will review the payment confirmation and order details before preparing the goods for dispatch.

Order processing may include:

Payment verification.
Product availability checks.
Order preparation.
Packaging.
Handover to the delivery carrier.

Customers will receive an order confirmation by email.

Once an order has been dispatched, we will provide shipping confirmation and tracking information where available.

Where an accepted order cannot be fulfilled, we will contact the customer and arrange an appropriate resolution or refund.

5. Shipping Charges

Berzzavio aims to provide clear and transparent delivery pricing.

Standard Shipping: Free for eligible orders.

Express Shipping: Paid, with the applicable charge displayed at checkout.

All mandatory delivery costs will be disclosed before the customer completes their purchase.

No additional delivery charges will be imposed after an order has been accepted without the customer's agreement or another lawful basis.

6. Estimated Delivery Times

Delivery estimates are intended to help customers understand when they can expect their orders to arrive.

Our normal delivery estimates are:

Standard Shipping: 5–12 working days.
Express Shipping: 5–8 working days.

These are estimated delivery periods rather than guaranteed arrival dates, unless a specific delivery commitment is expressly agreed.

Factors that may affect delivery include severe weather, transport disruption, customs procedures where applicable, and other circumstances affecting logistics.

Where delivery is delayed, Berzzavio will comply with its contractual obligations and applicable consumer rights.

7. Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing the relevant tracking details.

Tracking information may include:

Dispatch confirmation.
Parcel tracking number.
Delivery carrier details.
Shipment progress.
Delivery status.

Tracking updates are provided by the relevant carrier and may not appear immediately after dispatch.

If you require assistance tracking your order, please contact:

contact@berzzavio.store

Include your order number so that our customer support team can assist you.

8. Incorrect or Incomplete Delivery Addresses

Customers should ensure that their delivery information is accurate and complete before placing an order.

Please check:

Full name.
Street address.
House or flat number.
Town or city.
Postcode.
Country.
Relevant delivery instructions.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to correct the information before dispatch.

Once an order has been dispatched, address changes may not be possible.

Any additional costs or delivery arrangements resulting from incorrect customer-provided information will be assessed fairly and in accordance with applicable law.

9. Delayed Deliveries

We understand that timely delivery is important.

If your order has not arrived within the expected period, please contact our support team.

Email: contact@berzzavio.store

We will investigate the shipment and provide relevant delivery updates.

Under Section 28 of the Consumer Rights Act 2015, goods must generally be delivered without undue delay and within 30 days after the contract is formed unless a different delivery period has been agreed.

Where goods are not delivered within the agreed period, customers may have the right to require delivery within an additional appropriate period or terminate the contract, depending on the circumstances.

Where timely delivery was essential under the applicable statutory conditions, customers may be entitled to terminate the contract without providing an additional delivery period.

If a customer lawfully terminates a contract due to non-delivery, Berzzavio will provide the refund required by law without undue delay.

10. Lost Parcels

If your order appears to have been lost during transit, please contact our customer support team.

We will investigate the delivery with the relevant shipping provider.

Where goods have not been delivered and the loss remains the responsibility of Berzzavio under applicable law, we will provide an appropriate remedy.

Depending on the circumstances, this may involve arranging replacement delivery with your agreement or issuing a refund where required.

Customers will not be required to waive their statutory rights because a parcel has been lost by a delivery carrier.

11. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Email: contact@berzzavio.store

Please provide your order number and a description of the issue.

Photographs of the damaged packaging or goods are helpful but are not an absolute requirement for exercising statutory rights.

Where goods are damaged, faulty or do not conform to the contract, we will provide the remedies required by the Consumer Rights Act 2015.

12. Delivery Responsibility and Transfer of Risk

In accordance with Section 29 of the Consumer Rights Act 2015, goods generally remain at Berzzavio's risk until they come into the physical possession of the customer or a person identified by the customer to receive them.

An exception may apply where a customer independently commissions a carrier not offered by Berzzavio.

We remain responsible for delivery in accordance with the law.

A courier tracking status alone does not remove our obligations where goods have not legally been delivered.

13. Multiple Parcels and Split Deliveries

Some orders may be delivered in more than one parcel.

Where applicable, customers will receive information about separate shipments.

Different products within the same order may arrive at different times.

If a split delivery affects the agreed delivery arrangements, we will communicate the relevant information and respect your applicable legal rights.

Any additional delivery charges must be disclosed and agreed where required by law.

14. Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may provide instructions for arranging another delivery or collecting the parcel.

We recommend checking your tracking information and contacting the carrier where appropriate.

If the parcel is returned to Berzzavio, please contact our support team to discuss the available options.

Any additional delivery costs will be communicated before a new delivery arrangement is agreed.

Nothing in this section changes the statutory allocation of delivery risk or removes applicable consumer rights.

15. Customs, Duties and Import Charges

For deliveries to UK customers, any mandatory import-related charges payable by the customer must be disclosed before purchase in accordance with applicable law.

Where goods are dispatched from outside the United Kingdom, applicable customs procedures may affect delivery.

We will not impose undisclosed mandatory customs or delivery charges on customers.

Any responsibilities relating to customs duties, VAT or import clearance will be determined by the applicable legal requirements and the delivery terms clearly communicated before purchase.

16. Public Holidays and Seasonal Demand

Delivery services may be affected by UK public holidays, periods of increased demand and major transport disruptions.

These circumstances may affect normal carrier operations.

We recommend reviewing the delivery information displayed at checkout when purchasing products for a particular occasion.

Any delays will be handled in accordance with the agreed delivery terms and applicable consumer legislation.

17. Cancellations and Returns

Customers may have the statutory right to cancel online purchases within 14 calendar days after receiving their goods, subject to applicable exceptions.

This right is separate from the legal remedies available for faulty, damaged, incorrect or undelivered products.

For further information, please consult our Return & Refund Policy available through:

https://berzzavio.store

18. Changes to This Shipping Policy

Berzzavio may update this Shipping Policy to reflect operational changes, revised shipping arrangements or legal requirements.

The latest version will be published on our website.

Changes to this policy will not retrospectively remove rights established under an existing purchase contract.

19. Applicable Consumer Protection Laws

This Shipping Policy is intended to operate in accordance with applicable United Kingdom legislation, including:

Consumer Rights Act 2015.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Digital Markets, Competition and Consumers Act 2024, where applicable.

Nothing in this Shipping Policy excludes, restricts or overrides mandatory statutory consumer rights.

In the event of any conflict between this policy and applicable consumer protection legislation, the relevant legal requirements will prevail.